Terms and Conditions

1. General Information

1.1 Who We Are

Fittora is an online platform that provides personalized fashion services, allowing users to discover and purchase custom styles.

1.2 Eligibility

You must be at least 16 years old or the legal age in your jurisdiction to use Fittora. By creating an account, you confirm that all information provided is accurate and current.

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Orders and Payments

2.1 Pricing and Taxes

All prices listed on Fittora include applicable taxes unless stated otherwise. You are responsible for any additional taxes, customs duties, or fees.

2.2 Payment Methods

We accept payments via major credit/debit cards, PayPal, and other approved digital payment methods. All transactions are processed securely.

2.3 Order Confirmation

An order is only confirmed once you receive a confirmation email. Fittora reserves the right to cancel orders due to errors in pricing, stock availability, or fraudulent activity.

2.4 Cancellations and Changes

Orders can be modified or canceled within 24 hours of placement. Contact hello@fittora.com for assistance.

3. Shipping and Delivery

3.1 Shipping Timelines

Delivery times are estimates and may vary due to external factors (e.g., customs delays or natural events). Refer to our Delivery Information page for detailed timelines.

3.2 Ownership and Risk

Ownership of goods transfers to you upon successful delivery. Fittora is not liable for lost or stolen packages after delivery.

4. Returns and Refunds

4.1 Eligibility

Returns are accepted within 30 days of delivery for items in their original condition. Personalized or final sale items are non-refundable.

4.2 Refund Process

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

5. Intellectual Property

5.1 Ownership

All content on Fittora, including designs, images, text, and logos, is owned by or licensed to Fittora and is protected under applicable intellectual property laws.

5.2 Limited License

You may use our platform for personal, non-commercial purposes only. Unauthorized reproduction or distribution of Fittora's content is strictly prohibited.

6. User Conduct

6.1 Prohibited Activities

6.2 Suspension and Termination

Fittora reserves the right to suspend or terminate accounts for violations of these Terms or suspected fraudulent activity.

7. Privacy

8. Limitation of Liability

9. Dispute Resolution

9.1. Governing Law

These Terms are governed by the laws of Australian Government.

9.2. Arbitration

Any disputes arising from your use of Fittora will be resolved through binding arbitration, except where prohibited by law.

9.3. Small Claims

Users may file claims in small claims court if applicable.

10. Changes to Terms

11. Contact Information