CUSTOMER CARE

Privacy Policy

Effective Date: 18th Dec 2024

At Fittora, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data. It also outlines your rights under global privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect information to provide and improve our services. This includes:

1.1 Personal Information

  • Name, email address, phone number, and shipping address.
  • Account details, such as login credentials and profile information.

1.2 Payment Information

  • Payment card details processed securely through third-party payment gateways.
  • Billing information for transaction purposes.

1.3 Usage and Technical Data

  • Browsing history, search queries, and preferences.
  • IP address, device information, operating system, and browser type.
  • Cookies and tracking technologies to monitor website performance and personalize experiences.

1.4 User-Generated Content

  • Feedback, reviews, and communication with our support team.

1.5 Sensitive Data

We do not intentionally collect sensitive data such as health information, race, or religious beliefs unless explicitly required and consented to.

2. How We Use Your Information

We use your data for:

  • Processing and fulfilling orders.
  • Communicating order updates, promotions, and account-related notifications.
  • Improving website functionality, customer experience, and product recommendations.
  • Preventing fraud, scams, and unauthorized activities.
  • Complying with legal obligations and regulatory requirements.

3. Legal Basis for Data Processing

For users in the EU and other jurisdictions where GDPR applies, we process your data based on:

  • Consent: When you subscribe to newsletters or agree to cookies.

  • Contractual Necessity: To process orders or provide customer support.

  • Legal Obligation: To comply with tax laws or fraud prevention regulations.

  • Legitimate Interests: For improving services and securing our platform.

4. Sharing Your Information

We do not sell your personal data. However, we may share it in the following scenarios:

4.1 Service Providers

  • With trusted third-party vendors for payment processing, shipping, and email communications.

4.2 Legal and Regulatory Compliance

  • When required by law, court order, or to protect our legal rights.

4.3 Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Protecting Your Information

5.1 Warning Against Scams and Phishing:

We implement industry-standard security measures to protect your data, including:

  • Encryption of payment and sensitive data during transmission.
  • Secure servers and firewalls to prevent unauthorized access.
  • Regular audits and staff training to ensure data security.

Warning Against Scams and Phishing:

Fittora will never request sensitive information (e.g., passwords or payment details) via email or text. Report any suspicious communications to hello@fittora.com.

6. Your Privacy Rights

6.1 GDPR Rights (EU Residents)

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data.
  • Restriction: Limit the processing of your data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Opt-out of data processing based on legitimate interests.

6.2 CCPA Rights (California Residents)

  • Know: Request details of the data we collect and how we use it.
  • Delete: Ask for your data to be erased.
  • Opt-Out: Decline the sale or sharing of your personal information.
  • Non-Discrimination: You will not be penalized for exercising your rights.

6.3 Global Rights

  • For residents outside the EU and California, we honor similar rights where applicable under local laws.
  • To exercise your rights, contact us at hello@fittora.com.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.

  • Analytics Cookies: To monitor site performance and usage.

  • Marketing Cookies: To deliver personalized ads.

7.2 Managing Cookies

  • You can manage your cookie preferences through browser settings or our cookie consent tool.

8. Data Retention

We retain your data only as long as necessary for:

  • Fulfilling your orders and providing services.
  • Complying with legal obligations.
  • Resolving disputes or enforcing our agreements.

When data is no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our website may include links to external websites. Fittora is not responsible for the privacy practices of these third parties. We recommend reviewing their policies before sharing any personal data.

10. Minors' Privacy

Fittora does not knowingly collect data from children under 16 without parental consent. If you believe a minor has provided personal information, contact us at hello@fittora.com for its removal.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised `Effective Date.`

12. Contact Information

For questions or concerns about these Terms

Contact us: hello@fittora.com