CUSTOMER CARE
Effective Date: 18th Dec 2024
At Fittora, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data. It also outlines your rights under global privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect information to provide and improve our services. This includes:
1.1 Personal Information
1.2 Payment Information
1.3 Usage and Technical Data
1.4 User-Generated Content
1.5 Sensitive Data
We do not intentionally collect sensitive data such as health information, race, or religious beliefs unless explicitly required and consented to.
2. How We Use Your Information
We use your data for:
3. Legal Basis for Data Processing
For users in the EU and other jurisdictions where GDPR applies, we process your data based on:
Consent: When you subscribe to newsletters or agree to cookies.
Contractual Necessity: To process orders or provide customer support.
Legal Obligation: To comply with tax laws or fraud prevention regulations.
Legitimate Interests: For improving services and securing our platform.
4. Sharing Your Information
We do not sell your personal data. However, we may share it in the following scenarios:
4.1 Service Providers
4.2 Legal and Regulatory Compliance
4.3 Business Transfers
5. Protecting Your Information
5.1 Warning Against Scams and Phishing:
We implement industry-standard security measures to protect your data, including:
Warning Against Scams and Phishing:
Fittora will never request sensitive information (e.g., passwords or payment details) via email or text. Report any suspicious communications to hello@fittora.com.
6. Your Privacy Rights
6.1 GDPR Rights (EU Residents)
6.2 CCPA Rights (California Residents)
6.3 Global Rights
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
Essential Cookies: Necessary for website functionality.
Analytics Cookies: To monitor site performance and usage.
Marketing Cookies: To deliver personalized ads.
7.2 Managing Cookies
8. Data Retention
We retain your data only as long as necessary for:
When data is no longer needed, we securely delete or anonymize it.
9. Third-Party Links
Our website may include links to external websites. Fittora is not responsible for the privacy practices of these third parties. We recommend reviewing their policies before sharing any personal data.
10. Minors' Privacy
Fittora does not knowingly collect data from children under 16 without parental consent. If you believe a minor has provided personal information, contact us at hello@fittora.com for its removal.
11. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised `Effective Date.`
12. Contact Information
For questions or concerns about these Terms
Contact us: hello@fittora.com